Our Approach and Methods

Collaborative Innovation

We work in close partnership with our clients to understand what their needs really are and to identify creative, effective solutions that make the most sense given your overall strategy and situation. With every client, we bring together our informatics capability, our business management expertise and sector insight to develop systems which you can use to achieve step-function improvements in outcomes and performance.

Agile Development

The agile methodology is a rigorous project management process premised on the value of working closely and collaboratively with a client, across a series of smaller incremental deliverables (rather than delivering a system in one lump after many months of work). The benefits of this approach are significant and include:

Better solution – The close cooperation between the development team and the client across the entirety of the development process ultimately results in a solution which is more likely to fulfill your business and functional requirements (versus a traditional development process where all requirements definition work happens before any development work begins).

Lower project risk – With the project broken out into numerous smaller pieces which are addressed in rapid succession, the overall project is easier to manage, and the client always knows in real-time where the project stands in regard to what has been completed, and what is left to complete.

Earlier delivery of solution components – As discrete elements of the overall solution are completed to the satisfaction of the client, they can be moved from the test environment to a live environment, where the client can begin to use them.

We combine the agile development methodology with the principles of Prince2 project management. Our project management system and quality control processes are ISO 9001 certified.

Hosted, highly secure solutions

We typically host the solutions which we provide clients (unless a client desires to do otherwise). This makes it easy for you – you benefit from the solutions we provide without having to worry about the requisite infrastructure, technical know-how, or ongoing maintenance.

Matrix only partners with premier, specialist hosting companies for the delivery of all of our web-based applications. Our preferred partner is 7Global, a company with an outstanding track record providing outsourced hosting services to organizations having responsibility for highly-sensitive data. 7Global has ISO 27001 security certification and is both a Microsoft Gold Certified Partner and a Cisco Systems Registered Partner.

Our servers are dedicated solely to our use – in other words, we do not use shared hosting. We ensure are servers are highly-protected by an enterprise level hardware firewall and IP blocking. We also, when required, utilize a Public Key Infrastructure (PKI) using Secure Sockets Layer (SSL) which provides 128-bit encryption.